Frequently Asked Questions
MY ORDER
Yes, we can change or cancel your order as long as it hasn't been shipped out. Contact our customer service as soon as possible and we will do our best to assist you.
OUR PRODUCTS
Click here to read our care guide.
RETURNS
The customer is responsible for paying for the return.
You can always return your products within 30 days of receipt of your order. Please note that the return must be sent back to Los Angeles, CA. Contact our customer service using hello@mycolore.com and you will receive an email containing instructions and address details.
SHIPPING
Cost for shipping:
USA $5
International $25
Free shipping in US on orders over $50 and on international orders over $150
Depending on the size of the order, and where you live, we utilize different shipping partners and methods. You’ll be able to see which service you order will ship with once we send you the tracking number. Most likely USPS, UPS or DHL.
Processing time: 5-10 business days
Shipping time: 2-5 business days
When you purchase, you must do so knowing important rules of your country. We can't circumvent these rules nor can we estimate customs charges in your country. All customs charges must be met by the customer.
Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow down or speed up the process and Coloré can't be held accountable.
As soon as we receive your order we will make your jewelry, pack, and then ship your package from our studio located in Los Angeles, CA. Please note that sometimes it can take 1-2 days extra due to delays for unusually high volume of orders.
Don't worry, we will help you out and make sure your order gets to you no matter what :)
If you haven’t received your order, please check first that you have provided us with the correct information. If you have provided us with the correct information, please contact our Customer Service by sending us an email to hello@mycolore.com.
If you provided us with the incorrect information such as address, phone number or email address etc, please contact our customer service as soon as possible so we can try to change your information before the order leaves our warehouse. Unfortunately if the incorrect information affects the delivery of the package and the order is already sent out, as a customer you will be responsible for the extra costs that may occur.